Consumer Relations Associate - Remote [United States]

 

This is a remote position.

Provide customer service to consumers via multiple channels while working in a team environment to achieve organizational goals and operational objectives.

Main Job Tasks, Responsibilities

• Provide a quality customer service experience to our consumers and customers
• Gain a working knowledge of Company systems and processes
• Problem-solve in a professional and effective manner.
• Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc…)
• Answer incoming calls and incoming chats
• Respond to incoming emails
• Gather all information so issues can be addressed properly to provide first-call resolution
• Return calls from voicemail
• Meet department goals `and personal KPIs

High School Diploma or Equivalent

 

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